Please read these Terms and Conditions carefully. They govern access to and use of the Jachai platform and purchases or bookings made through it. By creating an account, placing an order, completing a booking, clicking an acceptance box or otherwise using the Platform, you agree to these Terms.
1 Definitions
Company or Jachai means Jachai.com Limited, with its office at 69/E, Green Road, Panthapath, Dhaka 1215, Bangladesh.
Customer or you means a person who accesses the Platform or purchases, books or receives any Product or Service through it.
Platform means the Jachai.com website, mobile applications, customer interfaces and related services operated by Jachai.
Seller means a third-party merchant, restaurant, service provider, pharmacy, shop, supplier or other business offering Products or Services through the Platform. Jachai may also be the seller for selected listings.
Product or Service means any goods, food, groceries, medicines, bookings, delivery services, digital services or other offerings made available through the Platform.
Policies means the Privacy Policy, Return and Refund Policy, delivery terms, promotional rules and any service-specific terms published on the Platform, as updated from time to time.
These Terms form a binding agreement between you and Jachai. If you do not agree, do not use the Platform. The Policies and any specific terms displayed for a Product, Service, campaign or feature form part of these Terms. If service-specific terms conflict with these general Terms, the service-specific terms apply to that service, subject always to applicable law.
Nothing in these Terms limits a right or remedy that cannot lawfully be excluded, including mandatory rights under applicable consumer protection law.
You must be legally capable of entering into a contract under the laws of Bangladesh. A minor may use the Platform only with the involvement and consent of a parent or legal guardian, and restricted Products or Services may be purchased only by a person who meets the applicable age and legal requirements.
When registering or ordering, you must:
provide accurate, complete and current information, including a valid phone number and delivery or billing details
keep your login credentials and verification codes confidential
promptly update information that changes
use only accounts and payment methods that you are authorized to use
notify Jachai promptly if you suspect unauthorized access or misuse
You are responsible for activity carried out through your account to the extent permitted by law. Jachai may require identity, address, age, prescription, payment or other verification where reasonably necessary for security, fraud prevention, regulatory compliance or service delivery.
The Platform may operate as a multi-vendor marketplace. For third-party listings, the Seller identified on the listing, checkout page, order confirmation or invoice is the supplier of the Product or Service. Jachai provides the technology, order management, payment facilitation, customer support and related marketplace services and may coordinate delivery. For listings where Jachai is identified as the seller, Jachai is the supplier.
A Seller is responsible for the accuracy and legality of its listing, availability, quality, authenticity, safety, required licences, manufacturer or seller warranty, and fulfilment obligations. Jachai may assist customers with complaints, returns and refunds, but such assistance does not transfer a Seller’s legal obligations to Jachai. This clause does not reduce any responsibility that Jachai has under applicable law or for Products or Services sold directly by Jachai.
Jachai and Sellers aim to present descriptions, images, specifications, ingredients, sizes, availability and other information accurately. Display settings, packaging updates, natural variations and manufacturer changes may cause minor differences. Images are illustrative unless the listing states otherwise. You should review the listing, restrictions, compatibility, allergens, expiry information, prescription requirements and service conditions before ordering.
Material errors may be corrected. If a correction materially affects an accepted order, Jachai will notify you and provide an appropriate option, which may include confirmation, replacement or cancellation with a refund of the amount paid for the affected item.
Prices are shown in Bangladeshi Taka unless stated otherwise. The amount payable, including applicable taxes, delivery charges, platform fees, handling fees or other disclosed charges, will be shown before order confirmation. Prices and availability may change before an order is accepted.
Coupons, vouchers, loyalty benefits, discounts, cashback and campaign offers are subject to their published eligibility, validity, minimum purchase, category, payment, usage and cancellation rules. Unless expressly allowed, offers cannot be combined, transferred, exchanged for cash or applied retrospectively. Jachai may withhold or reverse a promotional benefit obtained through error, misuse, duplicate accounts, manipulation or fraud, after appropriate review.
Submitting an order is an offer to purchase the selected Product or Service. An automated acknowledgement confirms receipt but does not necessarily mean acceptance. A contract is formed when the relevant Seller or Jachai accepts the order, dispatches the Product, confirms the booking or otherwise communicates acceptance. Different items in one cart may be accepted and fulfilled separately.
An order may be rejected or cancelled before fulfilment where reasonably necessary because of:
unavailability or an applicable quantity limit
a material pricing, listing or technical error
failed payment, verification or authorization
an invalid address, unavailable delivery area or unsuccessful contact attempt
suspected fraud, abusive conduct or breach of these Terms
a legal, regulatory, safety or compliance requirement
If a prepaid order is cancelled by Jachai or the Seller, the amount received for the cancelled item and any directly attributable charge will be refunded in accordance with the Return and Refund Policy and applicable law.
Available payment methods may include cash on delivery, cards, mobile financial services, bank payment, wallet balance, instalment arrangements or other methods displayed at checkout. Payment services may be provided by regulated third parties and may be subject to their terms and verification processes.
By providing payment details, you confirm that you are authorized to use the selected method and authorize the applicable charge. You must pay all amounts shown at checkout. Bank, network, currency conversion or instalment charges imposed by a third party are your responsibility unless Jachai expressly states otherwise. Jachai does not guarantee approval by a payment provider.
Delivery availability, method, charge and estimated time are shown during checkout or order tracking. Estimates are not guarantees and may be affected by Seller preparation, traffic, weather, public holidays, address accuracy, supply disruption or events outside reasonable control. Jachai and its delivery partners will use reasonable efforts to meet confirmed commitments and applicable legal requirements.
You must:
provide a complete, accessible and accurate delivery address and contact details
remain available to receive the order or nominate an authorized recipient
follow any identification, age, prescription, one-time-password or handover requirement
check the package and report visible damage, missing items, tampering or an incorrect delivery as soon as reasonably possible
Delivery to the address, authorized recipient or collection point provided by you will generally constitute delivery. If delivery fails because you cannot be contacted, the address is incorrect or access is unavailable, reasonable redelivery or return charges may apply where disclosed and permitted by law.
You may request cancellation through the Platform or customer support before the applicable cut-off shown for the order. Cancellation may no longer be possible after preparation, customization, procurement, confirmation, dispatch or performance has begun. Perishable food, groceries, medicines, personalized goods, tickets, bookings and other time-sensitive or regulated items may have special cancellation rules.
Any cancellation charge will be disclosed or determined under the applicable Policy and law. If you reject a valid cash-on-delivery order without a lawful or stated reason, Jachai may restrict future cash-on-delivery access after review.
Eligibility, reporting periods, required evidence, collection method, replacement and refund processing are governed by the Return and Refund Policy, the relevant listing, any manufacturer or Seller warranty and applicable law. Category-specific exclusions may apply where lawful, including for opened hygiene products, perishables, medicines, digital content, activated services and customized goods.
A Product that is damaged, defective, counterfeit, materially different from its description, incomplete or incorrectly supplied should be reported promptly with the order number and reasonable supporting evidence. Jachai or the Seller may inspect the item or request its return before approving a remedy. Nothing in a category exclusion removes a remedy that the law requires for defective, unsafe, misdescribed or unlawfully supplied goods.
Approved refunds will ordinarily be sent to the original payment method, bank account, mobile financial service or another lawful method agreed with you. Processing time may depend on banks and payment providers. Delivery or service charges are refundable where required by law or where the applicable service was not properly provided.
The Platform may offer preorders, group buying, group orders, auctions, subscriptions, gift cards, customized products, international sourcing, instalments or similar features. Additional terms shown for the feature apply. In particular:
a preorder may require advance payment and depend on supplier availability or an estimated release date
a group purchase may depend on a minimum participant or quantity threshold
an auction bid may be binding once accepted, subject to reserve prices, verification and auction rules
customized or personalized items may not be cancellable or returnable after production begins except for defect or non-conformity
gift cards or wallet credits are subject to validity and use conditions and are not redeemable for cash unless required by law
international or cross-border orders may involve customs, duties, longer delivery periods and import restrictions disclosed before purchase
Certain Products or Services may require proof of age, identity, prescription, authorization or lawful eligibility. You must not order a regulated Product for unlawful use or provide false documents. Jachai, the Seller, pharmacist, service provider or delivery partner may refuse or cancel supply where verification fails or supply would be unlawful or unsafe. Product information on the Platform is not medical, legal or professional advice.
If you submit a review, photograph, comment, question or other content, you retain ownership of your content but grant Jachai a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, adapt and use it for operating, improving and promoting the Platform, subject to the Privacy Policy and applicable law.
User content must be based on a genuine experience and must not:
be false, misleading, defamatory, abusive, obscene or discriminatory
infringe intellectual property, privacy or other rights
contain malware, unauthorized advertising or another person’s confidential information
manipulate ratings, incentives or platform processes
Jachai may moderate or remove content that violates these Terms or law, while preserving legitimate consumer feedback and complaints.
You must not use the Platform to:
commit fraud, impersonate another person or conduct unlawful activity
interfere with security, availability, networks or other users
scrape, crawl, reverse engineer or extract data except as allowed by law or written permission
introduce malicious code or attempt unauthorized access
create duplicate accounts to evade limits or obtain improper benefits
resell restricted Products or exploit pricing, refund, referral or promotional systems
harass Sellers, delivery personnel, customer support staff or other users
The Platform, software, design, databases, text, graphics, logos, trademarks and other Jachai materials are owned by or licensed to Jachai and are protected by applicable intellectual property laws. Jachai grants you a limited, personal, revocable, non-exclusive and non-transferable right to access and use the Platform for lawful personal or internal business purchasing. No other right is granted. Third-party names and marks belong to their respective owners.
Jachai processes personal data in accordance with its Privacy Policy and applicable law. By using the Platform, you acknowledge that transactional messages may be sent by telephone, SMS, email, push notification or in-app message for account verification, order fulfilment, support, safety and service administration. Marketing communications will be handled according to applicable consent and opt-out requirements.
You may stop using the Platform at any time and may request account closure through available account controls or customer support, subject to lawful record-retention and unresolved transaction requirements.
Jachai may restrict, suspend or terminate access where reasonably necessary to address fraud, security risk, unlawful activity, repeated non-payment, abusive conduct, material breach, regulatory requirements or harm to customers, Sellers or the Platform. Where appropriate, Jachai will provide notice and an opportunity to resolve the issue. Clauses intended by their nature to survive termination, including payment, intellectual property, liability, dispute and record-related provisions, will survive.
Jachai aims to keep the Platform secure and available but does not promise uninterrupted or error-free access. Maintenance, upgrades, network failure, third-party systems and events outside reasonable control may affect availability. Links, maps, payment gateways, delivery networks and other third-party services may be subject to separate terms. Jachai is not responsible for a third party’s independent acts or services except to the extent responsibility cannot lawfully be excluded.
To the maximum extent permitted by law, the Platform is provided on an as-available basis. Jachai does not give warranties beyond those expressly stated in these Terms, a listing, an applicable warranty or law. For third-party listings, product-specific warranties are provided by the Seller or manufacturer identified with the Product.
Jachai does not exclude responsibility for its own representations, direct sales, payment handling, customer data, or other duties imposed by law.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, breach of mandatory consumer rights, or any liability that cannot lawfully be excluded or limited.
Subject to the preceding paragraph and to the maximum extent permitted by law, Jachai will not be liable for indirect, incidental or consequential loss, loss of profit, revenue, opportunity, goodwill or data arising from use of the Platform. For a claim relating to a particular transaction, Jachai’s aggregate liability will not exceed the amount paid or payable for that transaction, except where a higher remedy is required by law. This limitation applies only to the extent it is fair and enforceable in the circumstances.
You are responsible for losses reasonably caused by your unlawful use of the Platform, fraud, wilful misconduct, or material breach of these Terms. To the extent permitted by law, you will reimburse Jachai for third-party claims and reasonable costs directly arising from such conduct. This clause does not apply to losses caused by Jachai, a Seller or another third party and does not limit your statutory rights.
A party is not responsible for delay or failure caused by events beyond its reasonable control, including natural disaster, severe weather, epidemic, war, civil unrest, strike, government action, utility failure, transport disruption, cyber incident or telecommunications outage. The affected party must use reasonable efforts to reduce the effect. If performance becomes impossible or is materially delayed, the affected order may be cancelled and amounts paid for unprovided Products or Services will be refunded as required by law.
If you have a concern, please contact Jachai first and provide the relevant order details. Jachai will seek to investigate and resolve the matter in good faith. You may also pursue remedies available through the competent consumer protection authority or other lawful forum.
These Terms are governed by the laws of Bangladesh. Subject to any mandatory consumer forum or jurisdiction, the courts of Dhaka, Bangladesh will have jurisdiction over disputes arising from these Terms or use of the Platform.
Jachai may update these Terms to reflect changes in law, services, technology, security or business operations. The updated version and effective date will be published on the Platform. Material changes will be communicated through a reasonable method where required. Changes apply prospectively and do not remove rights already accrued under an accepted order. Continuing to use the Platform after the effective date means you accept the updated Terms.
If any provision is held invalid or unenforceable, it will be limited or removed only to the minimum extent necessary and the remaining provisions will continue. A delay in enforcing a right is not a waiver. You may not transfer your account or rights under these Terms without Jachai’s consent. Jachai may transfer its rights and obligations as part of a lawful restructuring, financing or transfer of business, provided this does not reduce your mandatory rights.
These Terms and the incorporated Policies constitute the agreement concerning use of the Platform, without excluding any representation or obligation that cannot lawfully be excluded. Electronic records, confirmations and notices may be used to document transactions as permitted by law.
Company | Jachai.com Limited |
Address | 69/E, Green Road, Panthapath, Dhaka 1215, Bangladesh |
support@jachai.com | |
Website | https://jachai.com |
