Terms & Conditions
COLLECTION OF DATA
Data means personal data. Data or information of a customer is most important for online ecommerce business, and we must store these data/information with safety and security. Our aim is to provide the customer/user safe, efficient, smooth and customized know-how, which allows us to provide services and features that likely run into their needs, and to modify our website that make their experience safer and easier. We collect and store the data/information of the customer/end user on the following ways: We store information/data entered or provided by customers in any ways. We use the inforimport Text from '../components/ui/Text/Text'; mation for such purposes as responding to their (the customer/user) requirements, customizing future shopping, improving our stores and supplies, and as well as communicating with them. We also store data/information from the customer/end user, when they interact with us. Such as, we use "cookies," like many other websites. To become a user of the Jachai Platform and/or purchase any Services, customer may be asked to complete registration forms which require them to provide information such as their email address, mobile number, country, name, contact address, and screen nickname. They may also provide to us additional and optional contact information in their account profile, such as email address and additional contact/phone numbers. We also collect information related to such transactions including, but not limited to, the types and specifications of the Services, pricing information, and any trade dispute/complaint records during their purchases or otherwise transact online through the Jachai Platform. We record details of their activities including any purchase or use of our product offerings and services. To verify the identity of a customer or end user, we record his/her communication information/data for customer services purposes, as well as collect additional information during customer support service, sales or others. If make online payment, customers may be required to provide information related to their payment instrument such as credit cards, bkash, nagad, rocket and/or any other instruments, their payment instrument number, the security code, and the expiration date of payment instrument, directly to our payment service provider. We also record of users’ buying and browsing data/information including but not limited to Internet Protocols, browsing and purchasing patterns. Moreover, we automatically gather statistical information/data from the visitors and customers/users during visit to jachai.com, such as IP, browsing application, operating systems, software and hardware attributes, pages viewed, number of sessions and unique visitors. We may collect additional information/data from the user/customer such as copies of identification documents and obtain information about them from third parties in order to carry out risk control, fraud prevention and compliance procedures. Please note that certain categories of data are necessary for us to provide the Cloud Services, such as user name, address, phone number, and email address. These categories will be specified. If he/she do not provide any or sufficient data marked as mandatory, we may not be able to complete the registration process and/or provide our Services. We collect, retain, use and disclose personal data for the following purposes: Processing the registration as a user, providing them with a user ID for our Jachai Cloud platform and maintaining and managing your registration; Providing them with customer service and responding to their queries, feedback, claims or disputes; Personalizing our communication with them based on their order history, and performing research or statistical analysis in order to improve our product offerings and services; to comply with applicable law, legal process or lawful government request, or in respect of any claims or potential claims brought against us or our parent companies, shareholders, subsidiaries and affiliates; performing risk control, legal compliance and sanctions screening; performing screening and checks for unlawful, fraudulent, deceptive or malicious activities; and Subject to obtaining specific consent (or where otherwise permitted by applicable law in jurisdiction), we may use name, phone number, residential address, email address and fax number (which may incorporate personal data) to provide notices, surveys, product alerts, related communications and other marketing and promotional materials to them relating to goods and services offered by us on our Jachai Platform.
DISCLOSURE OF PERSONAL DATA
Use of the Website is available only to such persons who can legally contract under the Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you shall not register as a user of Jachai.com and shall not transact on or use the Website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. Jachai reserves the right to terminate your membership and / or refuse to provide you with access to the website if it is brought to Jachai’s notice or if it is discovered that you are under the age of 18 years. By accepting the Terms or using or transacting on the Website, the User irrevocably declares and undertakes that he/she is of legal age i.e. 18 years or older and capable of entering into a binding contract and such usage shall be deemed to form a contract between the Website and such User to the extent permissible under applicable laws. The usage of the Services offered through the Website is only available if the address of the User to which the product(s) is/are to be delivered is within Dhaka City, Bangladesh; Jachai is serving with 1 Hour Delivery Service, to Uttara, Mirpur, Cantonment, Banani, Banani DOHS, Gulshan, Baridhara, Baridhara DOHS, Badda, Mohakhali, Mohakhali DOHS, Khilgaon, Paltan, Motijheel, Banasree, Moghbazar, Malibag, Razarbag, Kallyanpur, Shyamoli, Paikpara, Pallabi and Mohammedpur. For the rest of the Dhaka city Jachai is currently delivering within 4-7 hours timeframe. Subject to the above, if the User specifies a convenient time and Jachai will send the products during that time. Communication When you use Jachai.com, or contact us via phone or email, you consent to receive communication from us. You authorize us to communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the Website. Additionally any disclosures posted on the site, or sent to you by email fulfill the legal obligation of communication made in writing.
Your Account and Responsibilities
Membership on the website is free for users. Jachai does not charge any fee for browsing and buying on the website. Jachai reserves the right to change its fee policy from time to time. In particular, Jachai may at its sole discretion introduce new services and modify some or all of the existing services offered on the website. In such an event, Jachai reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee policy will be posted on the website and such changes will automatically become effective immediately after they are posted on the website.
To promote its services Jachai uses various advertisement and commercials which are truthful and are not deceptive or unfair to the best of our knowledge and belief. Every user is under the obligation to go through the relevant information contained in the Website before using the service and it will be assumed that each user is aware of every information provided in the Website. Images of products in the Website are for and by reference only and actual product may vary from the corresponding image exhibited. The Website disclaims any liabilities arising out of any discrepancies to this end to the fullest extent permitted by law. Any short term or long term promotional acitivity or offer(s) are by default valid for a single order within the offered time frame under any specific account on Jachai.com. Any repetitive or suspicious or abusive practice during any offer or promotion might result as cancelled order & Jachai reserves the right to do so to protect the rigths & beniits of other users. Account that tends to abuse any offer by any means on the platform can also get termniated to maintain hygiene factor on the platform. The automated abuse detecction technology that Jachai has can be also enforced at anytime without any sort of prior notice. Discount code(s) offered to any/all segment of customer(s) through different marketing channels might get disabled or extended by the authority at anytime without any prior notice. The modality can also be changed to accomodate with price changes or fluctuation & intense of uses of the same by the user base to protect any sort of abuse or suspective uses.
Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail and/or SMS to your mobile phone number confirming receipt of your order and/or containing the details of your order (the "Order Confirmation E-mail and/or SMS"). The Order Confirmation E-mail and/or SMS is acknowledgement that we have received your order, but does not confirm acceptance of your offer to buy the product(s) ordered; that when we send the Order Confirmation E-mail and/or SMS a contract called an “agreement to sell” is concluded in accordance with Section 4(3) of the Sale of Goods Act, 1930 i.e. the transfer of the property in the goods is to take place at a future time when the product(s) is/are delivered to your designated address. We only accept your offer, and the above “agreement to sell” becomes a contract of sale for product(s) ordered by you in accordance with Section 4(4) of the Sale of Goods Act, 1930, when the product(s) is/are delivered to your designated address and at that time the property in the goods is transferred from us to you. You can cancel your order for a product at no cost any time before the goods are delivered to you. Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.
Jachai attempts to be as accurate as possible. Jachai does not manufacture or produce any product by themselves. Therefore, Jachai does not warrant that product descriptions or other content of any Jachai product is accurate, complete, reliable, current, or error-free. If a product offered by Jachai itself is not as described, your sole remedy is to return it in unused condition.
Except where noted otherwise, the list price or suggested price displayed for products on Jachai represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price or suggested price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the MRP of an item sold by Jachai is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. And if the stated price on the product is lower than Jachai, we will, either refund the amount or replace the product according to your preference, when acknowledged.
You are aware that our Vendors sell their products in specific delivery areas, and that our Vendors differ from one delivery area to the next. You can see the Vendors that we make available to you at that moment by entering your delivery address on the Platforms. Weather and traffic circumstances, as well as situations of clause, may cause delivery zones to extend, diminish, or change.
Jachai will deliver your order to the address that you provide. You have the option of having your Order delivered "as soon as possible" or at a certain time. Your email confirmation will include an estimated delivery time, however delivery timeframes may vary depending on circumstances beyond our control (e.g., order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, and so on). When you click on 'My orders' on the Platforms, you may see the remaining delivery time for an Order. You understand that the delivery time we mention is simply an estimate, and that Orders may arrive sooner or later than expected.To ensure that you do not miss a delivery of an Order, make sure that you or someone else is present at the delivery location when the Order is placed. Foodpanda retains the right not to deliver your Order if it contains Alcohol or Tobacco (where applicable) and you or the recipient is or appears to be under the legal age, or fails to present a valid proof of ID.Unsuccessful or Failed Deliveries In cases where we attempt to deliver an Order but we are unable to do so due to the reasons caused by you, including but not limited to: 1.No one was present or available to receive the Order; or 2.Customer was uncontactable despite attempts to reach the customer via the phone number provided; or 3.Lack of appropriate or sufficient access to deliver the Order successfully; 4.Lack of a suitable or secure location to leave the Order; or 5.In the case of Restricted Goods, customer did not meet the statutory age requirements or delivery did not deem it safe or appropriate for the customer to receive the Restricted Goods. No-show Cancellations If you cannot be reached or if you do not receive the Order within ten (10) minutes of it arriving at your delivery address, Jachai reserves the right to cancel it without refund or compensation. Wrong Order, Missing Items, Defective Goods Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please contact customer support.In some cases, Jachai may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order. Vendor Delivery In some cases, our Vendors will deliver the Order to you (“Vendor Delivery”). While we will use reasonable efforts to provide prior notice to you on Vendor Delivery, this may not always be possible. Where Vendor Delivery applies, we may ask you to contact the Vendor directly in the event of issues or delays in your delivery. Jachai shall not be responsible in any way for Orders or Goods that are delivered by Vendors. Return Policy a. A user may return any product during the time of delivery, if: Product does not meet user’s expectation. Found damaged during delivery Have doubt about the product quality and quantity Received in an unhealthy/ unexpected condition Is not satisfied with the packaging Finds product unusable We are continuously monitoring accounts of customers with excessive requests of returns and refunds. We take necessary steps to prevent this. b.A user may return any unopened or defective up to 20% and less, item within 7 days of receiving the item. But following products may not be eligible for return or replacement: 1. Damages due to misuse of product 2.Incidental damage due to malfunctioning of product 3.Any consumable item which has been used/installed 4.Products with tampered or missing serial/UPC numbers 5.Any damage/defect which are not covered under the manufacturer's warranty 6.Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered.
Jachai tries its best to serve the users. But if under any circumstances, we fail to fulfill our commitment or to provide the service, we will notify you within 24 hours via phone/ text/ email. If the service, that Jachai fails to complete, requires any refund, it be done maximum within 7 Days after our acknowledgement. Refund requests will be processed under mentioned situation: Unable to serve with any product. Customer returns any product from a paid order. Customer cancels a paid order before it has been dispatched.For all the above three scenarios, the refund amount will be sent to Jachai Balance of the customer. And the balance can only be used to purchase at Jachai. Upon customer's request, Jachai will transfer the refund amount to the user's original payment source within 7 days. Refund is only allowed for customers who have paid via bKash or card or other electronic method. For the orders that are paid via Cash, refund is only to be given through Jachai Credits. Supply Policy: 1. Jachai, itself does not produce or manufacture any product, therefore Jachai tries to control the quality, but do not give quality assurance for any. We believe the manufacturer/ vendor/ supplier are fully capable of assuring the quality of every product. 2.If any user, at the time of receiving the order delivery, finds any product injurious to health/ life/ security, we will take full liability and will accept return of that product. If the user faces any threat after 12 hours of the provided delivery, we will consider it as a lacking within the quality assurance from the manufacturers or suppliers. 3.All products displayed on the website are subject to change and are subject to availability.